Customer Support Specialist

If you have an undying need to help customers, consider yourself tech-savvy/smart/ patient and want to work at a fast-growing international startup, then this job is for you.

YOUR RESPONSIBILITIES INCLUDE

- keeping customers happy by finding solutions to their issues and answers to their questions 


- guiding and educating customers in a friendly, patient and enthusiastic manner 


- gathering and evaluating customer feedback to constantly improve existing processes 
and Scoro in general 


WE EXPECT YOU TO BE

- dedicated to offering the best customer support possible 
 


- able to find creative solutions to complicated problems 


- excellent command of written and spoken English 


- interested in technical details 
 


- patient, friendly and great to work with 
 


- capable of managing and prioritizing your time and tasks 


WE OFFER

- a job that is interesting, versatile and challenging 


- a team of young, supportive and hard-working people to work with

- flexible working hours at a downtown office with a terrace

- inspiring atmosphere flooded with humor and extensive sarcasm, excellent coffee 
and awesome team events 


- a chance to grow your role with the company as we scale 


YOU GET EXTRA POINTS FOR

- having previous experience in customer support/success or training

- having previously worked with other SaaS solutions

- Russian and/or Finnish language skills

- having experience and interest in IT and programming

- your desire to contribute to building world-class business software

Apply