Technical Solution Engineer/Consultant
We are growing rapidly with new customers coming on board everyday. This means that we are looking for a skilled, innately caring, and well-organized Technical Solution Engineer, who will be an integral part of Freespee’s growth.
In this role you will use your coding skills, as well as your service-minded personality, to cooperate with and assist the customer’s development team, mainly in the on-boarding stage. You have a strong drive to create beautiful, functional and high quality solutions that delight customers. As a member of the Service Activation and Support team, you will collaborate closely with related teams such as Project Management, Engineering and Customer Success Management.
Essential Job Responsibilities:
– Ensure that the customer goes through technical setup smoothly, meeting or even exceeding, the predefined expectations
– Creatively and proactively technically assist new customers all over the world while they are on-boarding Freespee
– Actively participate in the development of our business by providing the best solution at the right time
– Be an early adopter to technology and passion and interest in global markets
– Be responsible and have ownership for end to end solutions
– Communicate effectively and clearly to our prized clients
– Troubleshoot and evaluate requests from customers and Freespee employees
– Supportive mind-set, ability to understand the customer’s point of view
– Experience in software development in a fast-paced, changing environment
– Strong interpersonal skills and excellent communication skills
– Passionate about SAAS technology space
– People Skills
– Results orientated
– Ability to prioritise in the face of demanding timeframes
– Organisational and exceptional time management skills
– Business Acumen
– Understanding of data and its importance in business analysis
– Impeccable follow-through and organizational skills, with high attention to detail
– Fluent in spoken and written English.
– Other languages such as Swedish, French, German or Spanish are appreciated.
– Genuine, humble, flexible and with a fun attitude